Casa de Piedra Hotel Boutique in La Paz, Bolivia

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  Kristi Kubosh

  :: 09 July 2017 22:16:29

  Amazing customer service! My husband and I booked 1 night at this hotel for a long layover in La Paz. We accidentally left a cell phone with all of our trip photos on it in the back of the cab from the airport. All we had to go on was a photo I took of the top signage on the cab. The photo didn't have all the relevant information to track the cab, but Jose was like our own detective. He made a bunch of calls and found another cab driver who knew he driver of our cab. They had their driver Freddy wait to try and meet up with him at the airport all day for us. Then Milly helped in the evening shift. It took all day and many calls but eventually they were able to call the cab driver and he dropped off our phone for us at the airport where we were able to collect it. They really took on the mission of helping us get our phone back and kept us updated on the status. The phone could have been replaced but not all the photos from our vacation to visit my sister-in-law in Peru. Those were priceless. We offered the cab driver a lot of money to meet up with us but he returned the phone to the airport police for free. What could have been a terrible end to our vacation instead had a happy ending thanks to all the help from Jose, Milly, and Freddy who went above and beyond to help us. We only slept in the hotel for a few hours in the day, so it is hard to comment on the rest other than to say that the hotel was pretty and very clean. The bed was comfortable and the management offered to change out any of the pillows if they were not the right firmness for us. I would definitely stay here again and I feel so lucky that I booked with this hotel or I am certain we would have lost our cell phone and all our trip photos permanently. We also ate lunch at the restaurant down stairs which had a pretty good sandwich.

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  Kevin Koo

  :: 16 February 2017 05:41:39

  Perfect service and perfect location!

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  Oxana Barulya

  :: 06 January 2017 06:59:23

  Almost all the rooms have windows to the inner corridor, so you hear everything and you can not open the window. The pillows are too harsh and big, so in the morning I have terrible headache... in the bathroom there is no place to put your staff, so everything is on the floor. Breakfast is ordinary: omelette, fruits, yoghurt And there is NO WATER for the second day coz they are constructing new rooms!! They absolutely don't care about current guests, they want more new rooms to have more money!!! It's the worst hotel during our 3 weeks trip

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  John U

  :: 14 December 2015 18:50:52

  Loved it! Fantastic food, a very helpful and friendly staff and perfect location!!!! Thank you! Jonas & Susan

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  Keith Chan

  :: 27 November 2015 11:07:52

  Helpful staff who helped us hail taxis on the street. This boutique hostel is located in a nice medieval building structure. But packed breakfast was slightly disappointing especially we were given blacken bananas.